Welcome To Maxin AI

Conversational Artificial Intelligence

Welcome to your new Digital Workforce – Digital Employees

Conversational AI

As the market-leading Digital Employee and Conversational AI solution, Maxin delivers the best elements of human interaction – conversation, expression, emotion and understanding – to user experiences every day, driving deeper connections and greater business value.

Conversational AI

As the market-leading Digital Employee and Conversational AI solution, Maxin delivers the best elements of human interaction – conversation, expression, emotion and understanding – to user experiences every day, driving deeper connections and greater business value.

Accelerate Your Digital Enterprise Journey

The Maxin Integrated Platform

Purpose-built to help companies transform into friction-less digital enterprises utilizing Maxin’s Conversational AI and AIOps, enabled by foundational Orchestration Services. Customers leverage the Maxin competencies best suited for their specific use cases.

Conversational AI

The market-leading Digital Employee currently at work at companies around the world.

AIOps

An ITIL-compliant, end-to-end intelligent automation and management platform for IT Operations.

Orchestration Services

Intelligent automation embedded with strategic orchestration, connecting front-end Conversational AI capabilities with back-end AIOps.

Maxin combines the ability to address a variety of use cases — including customer service, HR support, marketing, and IT helpdesk — with its ability to function across channels, including voice, thereby providing customers with an [Intelligent Virtual Agent] solution fit for multiple business needs.

Everest Group: Intelligent Virtual Agents Product PEAK Matrix Assessment 2020

When Maxin is trained for a language, it’s always natively direct to model, with no intermediate language translation to an existing model.

Ovum Decision Matrix: Selecting an Intelligent Virtual Assistant Solution, 2020–21

[Maxin’s] go-to-market approach expands the reach of its already robust product. [Maxin] has beefed up its partner strategy, greatly enlarging its geographic and packaged solution reach and, eventually, its vertical reach, making its market-leading offer more attractive.

The Forrester New Wave™: Conversational AI For Customer Service, Q2 2019

Watch Her in Action

How Does Maxin Work?

Digital Employee Builder-Democratizing Conversational AI

Create your Digital Employee, using an interactive interface, for a specific role. The Digital Employee Builder is built with the business-savvy in mind, so the process requires no software coding experience.

Digital Employee Builder-Democratizing Conversational AI

Create your Digital Employee, using an interactive interface, for a specific role. The Digital Employee Builder is built with the business-savvy in mind, so the process requires no software coding experience.

Market-Leading Conversational AI

With her Conversational AI capabilities, Maxin continuously learns from human interactions to create the most engaging user experiences and generate business value. Watch this video to learn why Maxin is the industry leader.

Maxin Helps Build Your Own Maxin

Digital Employee Builder

Powered by Maxin, the Digital Employee Builder enables companies to design custom-made, no-code Conversational AI at scale for a variety of use cases, accelerating deployment speed and time-to-value.

  • No Experience? No problem
  • You Need More Than a chatbot
  • Take Advantage of Self-Learning
  • Make Business Better
Design with no experience

Optimize for Your Use Cases

The Digital Employee Builder is designed for business users with little experience in Conversational AI to quickly develop new use cases. Easily incorporate APIs, RPAs and visual components simply by conversing with Maxin during the design process.

Maxin assists users in building sophisticated and advanced new Digital Employees by offering suggestions and guidance during the creation of new roles and skills.

Deliver Greater Value

Don't Build a Bot, Build Conversational AI

Simple chatbots, based on rudimentary decision trees, do not deliver the level of human-like interactions required for enterprise-wide use. Our Digital Employee Builder is powered by Maxin, a proven enterprise platform, allowing users to benefit from all of her advanced capabilities, including context switching, multi-intent recognition, interruptions, digressions and more.


Best of all: None of these features require any development resources.

Improve Over Time

Gain Knowledge with Experience

The analytics capabilities in our solution drive improvements in intent recognition, abandonment and escalation rates.

Based on this information, the Digital Employee Builder will make recommendations and suggestions to improve the user experience, as well as the processes the Digital Employee follows to resolve issues.

Experience Fast Functionality

Deliver Instant and Lasting Business Benefits

With the Digital Employee Builder, powered by Maxin, your business accelerates time-to-value due to the simple, no-code onboarding of Conversational AI agents.

On the back-end, reducing deployment time requirements dramatically lowers the operating costs associated with your Digital Employee. On the front-end, you’ll benefit from improved customer satisfaction and retention.

Semantic Memory

Maxin stores facts, concepts, and the associations between them in her semantic memory. From standard operating procedures (SOPs) to policy documents, she can be trained to apply them to conversations.

Episodic Memory

Maxin remembers every interaction, and can use that information to deliver faster and more informed results in future interactions.

Process Memory

Maxin can dynamically navigate business process flows without having to follow a step-by-step process to achieve a desired outcome. 

Affective Memory

Maxin uses the state of the art affective computing and sentiment analysis techniques to computationally model user's emotion, mood, and personality.

Science of Maxin

Maxin's Brain

Maxin’s brain uses episodic memory, process memory, intent recognition and emotional intelligence to respond to complex queries, process transactions and deliver personalized customer service. It’s why she’s the industry’s Most Human AI™.

Download Our White Paper

The Intelligent Contact Center

Maxin AI

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they’ve proven unable to keep up with customers’ expectations.

In this white paper, we examine the benefits of an enterprise adopting a strategy for what we call the Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line of resolution and support for customers, and to augment human employees through AI and automation in the back-end for more effective resolution from call center agents.

Learn the benefits of this hybrid Conversational AI-IVR approach and why IVRs, as currently deployed, simply will not cut it in today’s hyper-paced digital landscape.

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they’ve proven unable to keep up with customers’ expectations.

In this white paper, we examine the benefits of an enterprise adopting a strategy for what we call the Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line of resolution and support for customers, and to augment human employees through AI and automation in the back-end for more effective resolution from call center agents.

Learn the benefits of this hybrid Conversational AI-IVR approach and why IVRs, as currently deployed, simply will not cut it in today’s hyper-paced digital landscape.

Download on mail

Download the Whitepaper

Send download link to:

Maxin AI

Contact Us

Connect With an Maxin Expert Today

Are you ready to use automation and cognitive technology to lower costs, improve productivity and grow your business? Maxin can help you plan a solutions roadmap tailored to your goals.